As a business owner, marketer or digital worker, it pays to be in the know about the latest and hottest in your industry. It’s a fast-moving, fast-changing marketplace, so keeping up with new trends, tools and techniques helps you stay relevant and ahead of the competition.
Here are 8 new(ish) concepts that you should be getting to know by now:
1. Engage in cross-channel marketing.
As the name implies, cross-channel marketing refers to the many ways you should be connecting with your target audience through the various platforms, devices, networks and other digital spaces where they hang out the most.
2. Empower employee advocacy.
Employees are your best brand ambassadors. They reflect the human side of your business and lend emotional impact to your messages. One of the most powerful ways your brand boosts its positive image is when members of your team share what it’s like to be working for your company.
3. Take note of micro-moments.
Instant. Real-time. Split second. These terms describe best what micro-moments are. In digital marketing, it can be that moment when a customer posts a question about your product and you’re there to give timely and helpful advice. That less-than-a-minute encounter can hugely impact how your product is perceived right now.
4. Personalize it.
Take time to learn the special needs, motivations and traits of your customers, so you can create and deliver content that exactly suits their needs.
5. Make marketing real-time.
Be ready to publish content or predict and react to developments in your industry or niche as they come.
6. Follow-up with remarketing.
Once a customer engages with your business at least once, don’t let go — make sure to build and nurture that connection.
7. Use retargeting techniques.
Know more about the habits and preferences of your customers by investing in retargeting technology that gives you a deeper and more insightful look into what makes your customers take notice.
8. Be socially intelligent.
Take advantage of the data mined from social media to customize your interactions your customers and provide offers that you know that they will truly appreciate.