new social media tools

Source: https://www.facebook.com/business/news/new-tools-for-managing-communication-on-your-page

There are over 50 million active business Pages on Facebook. Pages are considered to be one of the mobile solutions for businesses these days. As more customers connect through social media, you may want to consider optimizing your own Page. Below are new Facebook Page features to look forward to:

Facebook Page Features

More control and flexibility over your Page’s responsiveness badge.

Improve your business’s response time.
Set the average time it will take you to reply to your messages.
Manage the response time that will be displayed publicly on your Page.
Let customers know when to expect a response from you.

“Away” – the new messaging status

Designate when you are unavailable to respond to client’s messages.
Turn off messaging at night.
Customers would know not to expect a response right away

Away Messages and Instant Replies

Draft messages to be sent automatically when you are “away”
Use this feature to provide customers important information.
Reply to incoming messages immediately using Instant Replies.

Redesigned inbox

Serve your customers better by knowing more about them.
More information about the customer you are communicating with is displayed on your inbox.
See past interactions.
Interact in a personalized and seamless way.

Comments under the new Activity tab

Monitor and respond to comments.
Profile information of clients leaving comments is accessible to admins.
Provide great customer service by quickly responding to comments.

Manage business communication efficiently. Check out these new Facebook Tools that will be available to every Page in the coming months.

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